Terms and conditions

CANCELLATION POLICY
  • Buyer must use its own account for the transaction. The liability to use an account fraudulently will be on the Buyer and the onus to 'prove otherwise' shall be exclusively on the Buyer.
  • Buyer cannot cancel made to order or customized products
  • Buyer can cancel any order placed by him/her provided it has not been dispatched. Buyer will be informed about the product shipment via email. Once, the order is dispatched, buyer will have to return the product as per our return policy.
  • To cancel the order, the buyer will have to contact CarDekho customer care via email.
  • CarDekho reserves the right to refuse or cancel any order placed for an item/product that is listed at an incorrect price. In case, the Buyer is charged, the same shall be credited to its account and duly notified by email.
  • For all products live on CarDekho, inventory levels are based on demand and price forecasting, availability and replenishment lead times. As this is an on-going process and complex, some products may go out of stock despite our best efforts
    • In case the product becomes unavailable with our seller and can’t be procured within 5 business days from order confirmation day, then the order will be cancelled. In case the buyer is charged, the amount shall be credited to his account in full and will be duly notified by the email. Decision of CarDekho will stand final in such cases.
Return and Refund Policy
ValidityCoversAction
2 days from deliveryDamaged, Not Working, Partial Order, Not as described or shownRefund after reverse pickup
7 days from deliveryProduct Return - Unused with all packaging, complete order & as describedmRefund after reverse delivery to the supplier
Return Exceptions:
  1. We do not accept requests after stipulated time has passed.
  2. Part of your delivered order is used or installed.
  3. We do not accept partial returns for orders supplied, The complete order in unused state has to be returned along with original packaging
  4. Consumable products which have been used or installed on car/bike.
  5. Car perfumes, oils, lubricants, shampoos, waxes, polishes & other liquids not taken back.
Pre-paid Refund:
  1. Product/Order amount is refunded.
  2. Shipping charges of Rs 29 not refundable.
  3. Refund will reflect in the account which you used to order within 7-10 business days.
COD Refund:
  1. Product/Order amount is refunded.
  2. Cod charge is not refundable.
  3. Shipping fees is not refundable.
  4. Refund will reflect in the bank account provided by you within 7-10 business days.
TERMS FOR PROMOTIONS/CONTESTS/OFFERS/CAMPAIGNS
  • Discounts are applied on the product price excluding all convenience charges such as COD and handling. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.
  • Coupons are valid for redemption on shop.cardekho.com only
  • A coupon is valid for one-time use (unless otherwise specified) and cannot be clubbed with any other coupons.
  • Coupons are valid only on pre-paid orders.
  • Welcome coupon is valid only for the first prepaid order. COD orders do not disqualify this coupon.
  • Coupon details such as minimum order value, maximum discount etc. are provided at the properties where they are published.
  • Suitable legal action will be taken against websites involved in unauthorized publication of cardekho.com vouchers. Shop.cardekho.com will only honor vouchers which are issued or published directly by us or our partner websites.
  • Cardekho reserves the right to cancel any orders placed using promotional vouchers. Some situations where your order may be canceled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing, the technical glitch and value thresholds. The voucher amount will not be refunded for such cases.

 

Our customer care can be reached via Email:  shop@cardekho.com